Returns Policy

We want you to be satisfied with your purchase and offer a 30 day return policy for full credit or exchange at your option. Please make any returns to us via UPS or Insured Parcel Post; you pay freight to us Going In Style Returns (see below).  Online purchases of luggage over $100 requires a return authorization number (RMA), please email Going In Style at:

customerservice@goinginstyle.com

All returns and exchanges should be returned to us in "like new" condition with all of the original instructions, attachments, reciepts and packaging complete and attached. Any returns of used items may be charged a restocking fee or returned to you at our option. Sorry, but we do not take returns on socks and underwear. When returning items, please complete the Returns Form with an explanation about your return, specify exchange or credit requested, package the items carefully, and send them to us at:

GOING IN STYLE RETURNS
609 Stanford Shopping Center
Palo Alto, CA 94304

Shipping Information

Prefer to shop online? Visit our mobile compatible Going In Style online store goinginstyle.mobi and browse hundreds of products including Mycra Pac Raincoats, Pacsafe bags, Eagle Creek packing organizers and more.

Going In Style offers shipping methods to fit your needs and to get your order to you before your travel date.  Many of our customers have a specific need date for their order since they will be traveling overseas.  If you are worried about your order arriving on time, please contact Going In Style and we will do our best to accommodate you and make sure your order arrives quickly for your scheduled trip.  You can contact Going In Style by telephone (650) 394-4751 or email goinginstyle@customerservice.com.

For orders shipped with  Standard Shipping, if there are any delays beyond a few days, we will contact you.  For orders shipped with  Expedited Shipping, if there are any delays that will cause you not to receive your order within the time frame requested, we will contact you.  Note that Expedited Next Day Air or Second Day Air or Three Day Air orders may go out the same day or within 24 hours (on the following day) depending on what you order and what time you placed your order. If you need an order to arrive by a specific date, please let us know by contacting us and we will try our best to accommodate your needs.  

Standard Deliveries - Our goal is to ship your order within 1 or 2 business days.  Our standard shipping method is either the United Parcel Service (UPS Ground) or the United States Postal Service (USPS Mail) and includes all 50 states as well as US territories, Puerto Rico, APO and FPO boxes.

Expedited Shipping Deliveries - Our goal is to ship your order within 1 business day or 24 hours.  Our Expedited shipping method is the United Parcel Service (UPS Next Day, 2nd Day, or 3rd Day Air.) or Priority Mail and includes the lower 48 states.  Our Expedited 3 Day Air or 2-3 Day Priority Mail service usually delivers in 2-3 days.  Sorry, but we cannot offer Expedited Shipping via our web site for Alaska, Hawaii or the US territories, Puerto Rico, APO and FPO boxes due to the cost variability. If you need a package Expedited to any of these locations, please call us at  (650) 394-4751 for assistance.  We can usually ship to Alaska or Hawaii by Priority Mail if requested.

Heavy, Large or Oversize Items -  Some large items such as wheeled luggage or transformers will have an extra charge of $20 - $90 added to it if it needs to be sent by Expedited Air.  The actual cost will depend on the size, weight, shipping destination, and method or shipping– 1, 2, or 3 Day Air.  We may need to contact you regarding these charges if the standard web site calculation is not enough to cover our costs.  If you ordered Expedited service for a heavy item, and we are unable to contact you, we will ship Standard Ground and (if you paid for Expedited Service), we will credit you the extra charges paid.

International Shipping - Going In Style ships Internationally to select locations.  When checking out, select the Overseas Shipping method.  Please see the International Shipping page for more information.  The rate to ship internationally is $65.00 - this price is subject to change.

Shipping Methods – Going In Style offers Standard Mail (USPS), Priority Mail (USPS), UPS 3-day, UPS 2-day, UPS Overnight and shipping to the UK.

INTERNATIONAL SHIPPING

Going In Style Travel Rain Coats and Gear now offers International Shipping to 13 countries.  If you would like your rain gear shipped to an international destination, at checkout, under Billing Info select the country that you would like the order shipped to.  Next, select Standard Overseas International under Shipping Options.  If your billing address is different than your ship to address please specify this in the note section.  If you are having trouble or you have any questions about International Shipping, please contact Going In Style by email customerservice@goinginstyle.com or phone 650-394-4751 and we will do our best to help you. 

International Shipping is $65.00 per order. USPS Priority Mail International takes 6 to 10 business days.  If you need an order shipped Priority Mail Express International in 3 to 5 business days, please contact customer service and we will try our best to accommodate you. Please note that estimated delivery times are average for international shipping and delivery times may vary depending on the country and city the package is being shipped.  Date-certain delivery is not guaranteed.

INTERNATIONAL COUNTRIES GOING IN STYLE SHIPS TO:

Canada

Brazil

Germany

New Zealand

Australia

Denmark

Netherlands

Spain

Belgium

France 

Great Britain (includes Northern Ireland)

Switzerland

CUSTOMS, DUTIES & TAXES

When ordering from Going In Style, you are responsible to make sure that the product can be lawfully shipped to the destination country.  The recipient of the order may be subject to duties, taxes or other fees once the shipment reaches its destination.  Customs vary widely by country and it is best to contact your local customs office for more information regarding customs, duties and taxes.  Customs clearances may cause delays in estimated shipping times.  Packages are subject to inspection at customs and packages may be opened by customs during inspection.